torrent managing successful projects with prince 2 foundation

The Four Dimensions of Service Management.

Value to the business by each element of the Service Value Chain.

The purpose, objectives, and scope of Service Value System.

SVS (Service Value System) and SVC (Service Value Chain).

The structure of the ITIL® service lifecycle in brief (for reference).

The ITIL Service Lifecycle and the ITIL® 4 SVS The process model and the characteristics of processes

Concept of stakeholders in service management.

Concept of internal and external services.Concept of internal and external customers.Concept of ITIL best practices in the public domain.In this course, candidates gain knowledge about ITIL as a fully reliable ITSM Framework and thoroughly understand its purpose and role in organizations worldwide. Recall definitions of the following ITIL termsĮxplain the following ITIL practices in detail, including how they fit within the service value chain: Recall the purpose of the following ITIL practices: Know the purpose and key terms of 18 ITIL practices Describe the interconnected nature of the service value chain and how this supports value streamsĭescribe the inputs, outputs and purpose of each value chain activity:.Understand the activities of the service value chain, and how they interconnect.Understand the purpose and components of the ITIL service value system Understand the four dimensions of service managementĭescribe the four dimensions of service management Explain the use of the guiding principles.Describe the nature, use and interaction of the guiding principles.Understand how the ITIL guiding principles can help an organization adopt and adapt service management Key concepts of creating value with services. Understand the key concepts of service management

Torrent managing successful projects with prince 2 foundation